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Least privilege for PBX users and integrations

Separate the right to register, place calls, administer the PBX and read sensitive data.

Reviewed 2026-10-19Operational guidance; Asterisk 22 / FreePBX 17 where applicableIntermediateDocumentation based · not lab tested

Authentication is not calling permission

A valid extension secret establishes one kind of identity. The dialplan or PBX authorization layer still decides which destinations that identity can reach. Treat lobby phones, employee phones, trunks and automation as separate roles. An inbound carrier call should not inherit a route that permits arbitrary chargeable outbound calls.

In Asterisk, context boundaries and included contexts determine reachable dialplan behavior. Review the resulting reachability, including transfer, forwarding and feature-code paths. A narrow-looking starting context can still include a broadly privileged one.

Give each integration its own account

Distinguish web administrators, provisioning services, AMI or ARI applications, backup jobs and monitoring. Document the actions each needs. Where an interface supports granular permissions, grant only the required set and verify denied actions as well as allowed ones. Restrict network reachability independently of account permissions.

Do not share the main administrator password with a reporting tool merely because that account works. Reports, recordings and configuration backups expose different classes of sensitive information and deserve separate access decisions.

Test role changes as call flows

For a restricted extension, test an ordinary permitted call, a prohibited destination, a forwarded call and a transfer into a restricted route. Confirm that denial happens before a chargeable leg is established. Check emergency-calling requirements for the deployment when defining restrictions.

When a person or integration leaves, revoke its account and review any shared secrets it could read. Keep a small role matrix and a named owner; it is easier to maintain than a collection of unexplained exceptions.

Scope each FreePBX API application to its operations

The FreePBX OAuth and GraphQL guide treats requested, allowed and granted scopes separately. A working token is not a reason to grant unrelated module queries or mutations.

Authorize the consumer of a parsed SIP URI

The PJSIP_PARSE_URI guide treats extraction as syntax handling, not permission. Apply allowlists and least privilege where the result selects a service, route or external target.

Bound Dynamic Routes lookup credentials and results

Use the FreePBX Dynamic Routes guide to give database, URL and AGI dependencies only the access needed for one decision, while treating returned values as data rather than authorization.

Apply least privilege to paging-console activation

The Algo 8450 exposes physical, SIP, API and relay-triggered activation paths plus operator access levels. Authorize each path separately, require appropriate confirmation and authentication, and preserve an audited stop workflow without exposing credentials.

Separate event visibility from privileged filter mutation

The AMI event-delivery guide limits read classes and records the system permission required by dynamic Filter.

Restrict USER-class telemetry and its payload

The AMI UserEvent guide combines USER read access, session controls and payload minimization.

Limit AMI device-state read and write authority

The AMI device-state guide treats remote state injection, snapshot reading and event delivery as separately bounded capabilities.

Bound presence reads, events and sensitive fields

The AMI presence-state guide treats provider queries, event delivery, writes and subtype or message exposure as separate permissions and privacy decisions.

Bound extension-state reads and event delivery

The AMI extension-state guide treats query access, list visibility, live CALL events and downstream exposure as separate controls.

Treat AMI dialplan mutation as privileged change control

The AMI runtime dialplan guide limits write capability, network reachability and destructive remove scope.

Protect configuration actions as administrative writes

The AMI configuration-file guide limits manager permissions and reachability while treating returned secrets as sensitive.

Constrain module lifecycle privileges

The AMI module-control guide narrows manager permissions and rejects broad or forced lifecycle changes as evidence shortcuts.

Diagnose AMI visibility without granting all

The missing-action diagnostic compares manager-user visibility with the server registry before changing a write class.

Scope AMI accounts and sessions

The AMI session-authentication guide combines source ACLs with narrow read and write classes without treating login as blanket authorization.

Compensate for unscoped TelVox API keys

TelVox documents that each API key can do everything the account can. The provider record limits blast radius through separate keys per service and environment, server-only custody, usage observation and independent rotation.

Keep core metadata collection narrowly authorized

The AMI core-evidence guide uses user-visible action inventory and explicit negative tests instead of granting all manager classes.

Scope AMI queue inventory to the operational question

Use explicit queue and member filters plus narrow manager permissions from the queue-snapshot guide instead of broad collection.

Keep voicemail observation narrower than state-changing actions

The AMI mailbox-query guide separates read evidence from refresh and external-MWI update paths.

Limit voicemail inventory access

The AMI voicemail-user guide requires narrow manager visibility and rejects permission widening as a parser fix.

Limit mailbox refresh and count mutation

The AMI MWI control guide requires narrow scope, explicit counts, redaction and bounded manager access.

Protect conference inventory and participant identifiers

The AMI ConfBridge snapshot guide bounds manager access, retention, rate and redaction without using control actions as visibility tests.

Separate ConfBridge observation from destructive control

The AMI ConfBridge control guide recommends distinct observation and control authority plus explicit approval for bulk targets and recording.

Protect conference lifecycle and speaking-state metadata

The AMI ConfBridge lifecycle guide bounds event access, filtering, redaction and retention without enabling talk detection by default.

Separate AMI recording control from event observation

The AMI MixMonitor guide limits write authority, CALL-class event access, path ownership and post-processing separately.

Separate parking control from inventory and event access

The AMI parking guide limits write actions, snapshot observation and CALL-class event visibility independently.

Separate queue-member write authority from AGENT event visibility

The AMI queue-member control guide scopes action access, observation and all-queue changes independently.

Limit queue caller controls to an operationally bounded manager identity

The AMI queue caller-control guide treats changing treatment or routing as an authorized control, not a read-only query.

Bound ring-in-use mutation to the intended queue member

The ring-in-use control guide treats the action as call-treatment control and keeps the manager account narrowly scoped.

Treat QueueLog as a write-capable integration surface

The AMI QueueLog guide limits the manager account and avoids sensitive values in custom messages.

Constrain AMI variable and function access

The AMI Getvar and Setvar guide avoids relaxing external-protocol function safeguards and limits manager authority and inputs.

Constrain AstDB read, write and delete authority

The AMI AstDB guide combines action classes with authentication, ACL, transport and application input controls.

Watch the explanation

Grandstream multicast paging: configure the sender and the listenersUS Technologies · Version-specific

This demonstration makes a useful separation: a programmable key originates the page, while receiving phones need a matching listening configuration. That distinction helps explain a common failure in which the page button exists but nothing is heard. Read the paging and VLAN guides alongside it before deciding which devices should receive announcements.

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Watch this video here

Grandstream desk-phone example in a US Technologies/CoreDial environment. Menu labels and provisioning ownership vary by model and firmware. Review used the available transcript and primary references; audio and screen readability remain unverified.

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Sources & applicability

Primary references for the technical details above. Operational examples and planning checklists are VoIP.info editorial guidance.

Examples require adaptation to your topology. No live PBX or hardware testing is claimed.

Continue your research

Guide · FreePBX 17 / Debian 12; module UI varies

FreePBX outbound restrictions and emergency routes

Separate extension permissions, number normalization and carrier authorization.

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Guide · Current Asterisk interface documentation reviewed September 30, 2026; implementation must be checked against the installed branch and integration library

Asterisk AMI, ARI and AGI: choose the control boundary

Separate management events, synchronous dialplan work and application-owned call control before exposing an integration.

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Guide

PBX credentials and extension secrets

Keep administrator, handset, trunk and backup identities separate and retire them deliberately.

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Guide

Preventing VoIP toll fraud

Combine destination restrictions, account controls and carrier monitoring to reduce financial exposure.

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Guide · FreePBX PBX API release/17.0 repository, module metadata and Sangoma documentation reviewed October 12, 2026; repository metadata reported API module 17.0.9 and support for FreePBX 17.0, but the installed module, active schemas, enabled consumers, certificates, proxy path and application records remain deployment-specific, and no PBX, application, credential, token, scope, API request, mutation, database row or network path was inspected or tested

FreePBX API applications: OAuth, scopes and GraphQL

Create a bounded FreePBX API application while keeping client identity, grant type, token issuance, allowed scopes, active module schema and each GraphQL operation independently observable.

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Troubleshooting · FreePBX PBX API release/17.0 repository, module metadata and Sangoma documentation reviewed October 12, 2026; repository metadata reported API module 17.0.9 and support for FreePBX 17.0, but the installed module, active schemas, enabled consumers, certificates, proxy path and application records remain deployment-specific, and no PBX, application, credential, token, scope, API request, mutation, database row or network path was inspected or tested

FreePBX API token or GraphQL request fails

Trace one FreePBX API request through served origin, application identity, OAuth grant, token issuance, scope, active GraphQL schema, operation and resolver outcome.

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Guide · Asterisk Latest API branch 23 PJSIP_PARSE_URI, PJSIP_PARSE_URI_FROM, PJSIP_HEADER and FILTER documentation plus current Asterisk security guidance and RFC 3261 reviewed October 13, 2026; no Asterisk host, module, channel, header, variable, URI, parser result, endpoint, route, transport, DNS result, SIP message or call was inspected or tested

Asterisk PJSIP_PARSE_URI: extract SIP URI parts without inventing trust

Parse a bounded SIP URI into documented components while keeping header ownership, absent-value sentinels, authorization, DNS, transport selection and final routing independently observable.

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Troubleshooting · Asterisk Latest API branch 23 PJSIP_PARSE_URI, PJSIP_PARSE_URI_FROM, PJSIP_HEADER and FILTER documentation plus current Asterisk security guidance and RFC 3261 reviewed October 13, 2026; no Asterisk host, module, channel, header, variable, URI, parser result, endpoint, route, transport, DNS result, SIP message or call was inspected or tested

Asterisk PJSIP_PARSE_URI returns an empty or wrong component

Trace one URI from its exact SIP header or channel variable through function availability, argument form, selector, absence sentinel and the downstream policy or routing decision.

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Guide · Current Sangoma Dynamic Routes module, user-guide, example, support-classification and Module Admin documentation plus the FreePBX project article and contributed-module repository reviewed October 14, 2026; the module page says installations since FreePBX 15 can obtain Dynamic Routes from the Unsupported repository while the current category page describes these modules as community supported and not maintained by the core PBX Engineering team, so installed version, signature, support entitlement, lookup dependencies, generated dialplan, credentials, returned values and live routing remain deployment specific, and no PBX, module, database, ODBC source, URL, AGI script, channel, DTMF input, dialplan, destination or call was inspected or tested

FreePBX Dynamic Routes: bounded lookup-to-destination routing

Turn one documented DTMF, ODBC, URL, AGI or channel-variable lookup into an exact destination match while preserving support status, input, substitution, result, default path and external-system evidence.

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Troubleshooting · Current Sangoma Dynamic Routes module, user-guide, example, support-classification and Module Admin documentation plus the FreePBX project article and contributed-module repository reviewed October 14, 2026; the module page says installations since FreePBX 15 can obtain Dynamic Routes from the Unsupported repository while the current category page describes these modules as community supported and not maintained by the core PBX Engineering team, so installed version, signature, support entitlement, lookup dependencies, generated dialplan, credentials, returned values and live routing remain deployment specific, and no PBX, module, database, ODBC source, URL, AGI script, channel, DTMF input, dialplan, destination or call was inspected or tested

FreePBX Dynamic Route picks the wrong destination or drops the call

Find the first mismatch among module state, caller input, variable substitution, lookup source, returned text, exact entry match, invalid branch, default destination and generated dialplan.

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Device category · Current Algo IP-console category, 8450 product, product-sheet, user-guide, firmware and provisioning documentation reviewed October 14, 2026; no console, microphone, action button, screen, account, PBX, multicast domain, VLAN, API, relay, file, alert, endpoint, emergency procedure, firmware, availability, compatibility, price, announcement or live event was inspected or tested

IP paging consoles: operator control, paging and alert boundaries

Choose and accept a network paging console by operator role, SIP and multicast paths, live and recorded audio, access controls, emergency workflow, provisioning and failure behavior.

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Current device research · Algo 8450 product page, current product sheet, user guide updated October 9, 2026, firmware 5.7 announcement, firmware-download surface and central-provisioning documentation reviewed October 14, 2026; no 8450SG, 8450R, microphone, action button, screen, account, licence, PBX, multicast domain, VLAN, API, relay, file, alert, endpoint, emergency procedure, firmware, availability, compatibility, price, announcement or live event was inspected or tested

Algo 8450 IP Console: paging, alert and control-path evidence

Evaluate the 8450SG or 8450R by exact controls, SIP and multicast ownership, API authentication, operator access, files, firmware and complete recipient outcomes.

Touchscreen IP paging and alert-control console
Algo listed the 8450 as a current IP Console, updated its user guide on October 9, 2026, and included model-specific changes in the 2026 firmware 5.7 release. Exact ordered variant, shipped hardware, installed and approved firmware, platform licence, regional availability, price, warranty and remaining support require current confirmation.

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Guide · Current Asterisk branch-23-generated Events, Filter, WaitEvent, Login and Ping action references, matching branch-22 Events, Filter and WaitEvent references, the official AMI event-filtering guide and Manager TCP/IP API reviewed October 16, 2026; installed branch, manager user permissions, login mask, static and dynamic filters, connection type, event queue, client parser, reconnect behavior, action concurrency, downstream storage and call activity remain deployment specific; no PBX, AMI session, manager user, permission, configuration file, socket, HTTP session, event queue, channel, bridge, packet, media stream or live call was inspected or tested

Asterisk AMI event delivery, filters and WaitEvent

Trace event delivery through manager read permissions, login and Events masks, configured and session filters, TCP or HTTP transport, WaitEvent queueing and client processing without treating silence as a failed PBX.

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Troubleshooting · Current Asterisk branch-23-generated Events, Filter, WaitEvent, Login and Ping action references, matching branch-22 Events, Filter and WaitEvent references, the official AMI event-filtering guide and Manager TCP/IP API reviewed October 16, 2026; installed branch, manager user permissions, login mask, static and dynamic filters, connection type, event queue, client parser, reconnect behavior, action concurrency, downstream storage and call activity remain deployment specific; no PBX, AMI session, manager user, permission, configuration file, socket, HTTP session, event queue, channel, bridge, packet, media stream or live call was inspected or tested

Asterisk AMI events are missing, filtered, delayed or duplicated

Locate the first divergence among manager permissions, the per-session event mask, configured and dynamic filters, HTTP WaitEvent queueing, TCP reads, reconnects, parsing and downstream deduplication.

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Guide · Current Asterisk branch-23-generated AMI UserEvent action, UserEvent event and UserEvent dialplan-application references, matching branch-22 references, plus the official AMI event-filtering, command-syntax and Manager TCP/IP material reviewed October 16, 2026; installed branch, module, dialplan, manager permissions, session mask, filters, transport, parser, retry policy, schema and application outcome remain deployment specific; no PBX, module, dialplan, manager session, event stream, channel, bridge, endpoint, packet, media stream, business system or live call was inspected or tested

Asterisk AMI UserEvent custom telemetry

Design application-owned UserEvent names, headers and correlation keys while keeping AMI action responses, dialplan emission, event delivery and downstream outcomes independently observable.

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Troubleshooting · Current Asterisk branch-23-generated AMI UserEvent action, UserEvent event and UserEvent dialplan-application references, matching branch-22 references, plus the official AMI event-filtering, command-syntax and Manager TCP/IP material reviewed October 16, 2026; installed branch, module, dialplan, manager permissions, session mask, filters, transport, parser, retry policy, schema and application outcome remain deployment specific; no PBX, module, dialplan, manager session, event stream, channel, bridge, endpoint, packet, media stream, business system or live call was inspected or tested

Asterisk AMI UserEvent is missing, duplicated or misleading

Trace one application-owned event from its AMI action or dialplan producer through event naming, USER permission, masks, filters, transport, parsing, idempotent storage and the separate business outcome.

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Guide · Current Asterisk branch-23-generated and branch-22 AMI DeviceStateChange action, DeviceStateList action, DeviceStateChange event, DeviceStateListComplete event and DEVICE_STATE references, plus official device-state, hint and AMI-filtering documentation reviewed October 16, 2026; the write action requires Asterisk 24.1.0, 23.7.0, 22.13.0 or 20.23.0 or later within those branches and res_manager_devicestate; installed release, module, manager permissions, session mask, filters, provider ownership, entity identity, cache behavior, hint mapping and downstream consumer remain deployment specific; no PBX, node, module, manager session, state provider, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI device-state synchronization and listing

Use the version-gated DeviceStateChange action only for remote-device synchronization, and consume DeviceStateList as a bounded snapshot without flattening provider, hint or endpoint evidence.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 AMI DeviceStateChange action, DeviceStateList action, DeviceStateChange event, DeviceStateListComplete event and DEVICE_STATE references, plus official device-state, hint and AMI-filtering documentation reviewed October 16, 2026; the write action requires Asterisk 24.1.0, 23.7.0, 22.13.0 or 20.23.0 or later within those branches and res_manager_devicestate; installed release, module, manager permissions, session mask, filters, provider ownership, entity identity, cache behavior, hint mapping and downstream consumer remain deployment specific; no PBX, node, module, manager session, state provider, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI device state is missing, stale or wrong

Trace one remote state write or bounded list from installed action support through EntityID, cache choice, event delivery, provider ownership, hint aggregation and the separately observed endpoint outcome.

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Guide · Current Asterisk branch-23-generated and branch-22 AMI PresenceState, PresenceStateList, PresenceStateChange, PresenceStatus, PresenceStateListComplete and PRESENCE_STATE references, plus official presence, hint, state-query and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, res_manager_presencestate and func_presencestate availability, manager permissions, session mask, filters, provider ownership, writer, hint mapping, subscriber and privacy policy remain deployment specific; no PBX, module, manager session, presence provider, dialplan, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI presence-state queries, lists and hint events

Keep a single-provider PresenceState response, a completed PresenceStateList, every-provider PresenceStateChange events and hint-scoped PresenceStatus events as distinct evidence.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 AMI PresenceState, PresenceStateList, PresenceStateChange, PresenceStatus, PresenceStateListComplete and PRESENCE_STATE references, plus official presence, hint, state-query and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, res_manager_presencestate and func_presencestate availability, manager permissions, session mask, filters, provider ownership, writer, hint mapping, subscriber and privacy policy remain deployment specific; no PBX, module, manager session, presence provider, dialplan, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI presence state is missing, stale or wrong

Trace one named presence provider through its writer, direct query, bounded list, every-provider event, hint-scoped event and separately observed subscriber or routing outcome.

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Guide · Current Asterisk branch-23-generated and branch-22 AMI ExtensionState, ExtensionStateList, ExtensionStatus and ExtensionStateListComplete references, EXTENSION_STATE and HINT function references, plus official extension-state, device-state and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, loaded dialplan, manager permissions, session mask, filters, hint context, devices, presence mapping, subscription and endpoint behavior remain deployment specific; no PBX, module, manager session, dialplan, hint, state provider, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI extension-state queries, lists and hint evidence

Keep one Exten-and-Context query, a completed extension-state list, hint aggregation, live ExtensionStatus events and subscriber outcomes as distinct evidence.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 AMI ExtensionState, ExtensionStateList, ExtensionStatus and ExtensionStateListComplete references, EXTENSION_STATE and HINT function references, plus official extension-state, device-state and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, loaded dialplan, manager permissions, session mask, filters, hint context, devices, presence mapping, subscription and endpoint behavior remain deployment specific; no PBX, module, manager session, dialplan, hint, state provider, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI extension state is missing, stale or wrong

Trace one Exten-and-Context pair through the loaded hint, its device providers, direct query, bounded list, live event and separately observed subscriber or call outcome.

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Guide · Asterisk branch-23-generated and branch-22-generated DialplanExtensionAdd, DialplanExtensionRemove and ShowDialPlan action references plus official dialplan structure, reload, pattern-order, AMI-permission and network-security documentation reviewed October 16, 2026; installed branch, dialplan engine, configuration owner, include graph, reload behavior, manager privileges, channel origin, pattern match, application availability and call outcome remain deployment specific; no PBX, module, manager session, configuration file, loaded dialplan, channel, packet, media stream or live call was inspected or tested

Asterisk AMI runtime dialplan inspection and exact extension mutation

Use ShowDialPlan, DialplanExtensionAdd and DialplanExtensionRemove without confusing the loaded dialplan, its persistent source, a manager response or a completed call.

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Troubleshooting · Asterisk branch-23-generated and branch-22-generated DialplanExtensionAdd, DialplanExtensionRemove and ShowDialPlan action references plus official dialplan structure, reload, pattern-order, AMI-permission and network-security documentation reviewed October 16, 2026; installed branch, dialplan engine, configuration owner, include graph, reload behavior, manager privileges, channel origin, pattern match, application availability and call outcome remain deployment specific; no PBX, module, manager session, configuration file, loaded dialplan, channel, packet, media stream or live call was inspected or tested

Asterisk AMI dialplan extension is missing, stale or wrong

Trace one context, extension and priority from owned source through the loaded dialplan, mutation response, match selection, execution and separately observed call result.

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Guide · Asterisk branch-23-generated and branch-22-generated GetConfig, GetConfigJSON, ListCategories, CreateConfig and UpdateConfig action references plus official configuration-file, template, include, AMI-permission and network-security documentation reviewed October 16, 2026; installed branch, configuration directory, file ownership, generated-file owner, include graph, template inheritance, module parser, reload support, manager privileges and runtime outcome remain deployment specific; no PBX, module, manager session, configuration file, filesystem, reload, channel, packet, media stream or live call was inspected or tested

Asterisk AMI configuration-file inspection and controlled update

Use GetConfig, ListCategories, CreateConfig and UpdateConfig without confusing file content, inherited effective values, a write response, a reload or loaded runtime state.

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Troubleshooting · Asterisk branch-23-generated and branch-22-generated GetConfig, GetConfigJSON, ListCategories, CreateConfig and UpdateConfig action references plus official configuration-file, template, include, AMI-permission and network-security documentation reviewed October 16, 2026; installed branch, configuration directory, file ownership, generated-file owner, include graph, template inheritance, module parser, reload support, manager privileges and runtime outcome remain deployment specific; no PBX, module, manager session, configuration file, filesystem, reload, channel, packet, media stream or live call was inspected or tested

Asterisk AMI configuration update is missing, stale or wrong

Trace one intended file change across source and destination, ordered UpdateConfig operations, includes and templates, reload response, loaded module state and service outcome.

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Guide · Asterisk branch-23-generated and branch-22-generated ModuleCheck, ModuleLoad and Reload action references plus official module-loader, module-type, AMI-permission and network-security documentation reviewed October 16, 2026; installed branch, package contents, module directory, dependencies, modules.conf policy, active use counts, reload support, registered capabilities, parsed configuration, runtime objects, manager privileges and service outcome remain deployment specific; no PBX, module, package, manager session, configuration file, channel, packet, media stream or live call was inspected or tested

Asterisk AMI module checks, load, reload and refresh

Use ModuleCheck, ModuleLoad and Reload without confusing a loaded shared object with registered features, parsed configuration, durable startup policy or working calls.

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Troubleshooting · Asterisk branch-23-generated and branch-22-generated ModuleCheck, ModuleLoad and Reload action references plus official module-loader, module-type, AMI-permission and network-security documentation reviewed October 16, 2026; installed branch, package contents, module directory, dependencies, modules.conf policy, active use counts, reload support, registered capabilities, parsed configuration, runtime objects, manager privileges and service outcome remain deployment specific; no PBX, module, package, manager session, configuration file, channel, packet, media stream or live call was inspected or tested

Asterisk module is loaded but its capability is missing

Trace one missing application, function, driver, action or runtime object through package inventory, load response, registration, configuration, dependencies and behavior.

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Guide · Asterisk branch-23-generated and branch-22-generated ListCommands references plus official AMI syntax, v2 specification, manager-command, change/versioning, permission, module-loader and network-security documentation reviewed October 16, 2026; installed branch and maintenance release, build, package and module set, manager user, read and write authorizations, session mask, action registration, request framing, parameters, target objects, response, related events and service outcome remain deployment specific; no PBX, module, package, manager user, manager session, request, response, event, configuration file, channel, packet, media stream or live call was inspected or tested

Asterisk AMI command inventory and permission evidence

Use ListCommands and the administrator CLI to distinguish the actions visible to one manager user from the actions registered by the running Asterisk instance.

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Troubleshooting · Asterisk branch-23-generated and branch-22-generated ListCommands references plus official AMI syntax, v2 specification, manager-command, change/versioning, permission, module-loader and network-security documentation reviewed October 16, 2026; installed branch and maintenance release, build, package and module set, manager user, read and write authorizations, session mask, action registration, request framing, parameters, target objects, response, related events and service outcome remain deployment specific; no PBX, module, package, manager user, manager session, request, response, event, configuration file, channel, packet, media stream or live call was inspected or tested

Asterisk AMI action is missing, unknown or permission denied

Trace one unavailable AMI action through session identity, user-scoped inventory, administrator registry, release and module support, authorization, framing and target behavior.

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Guide · Asterisk branch-23-generated Login, Challenge, Logoff and Events references, branch-22-generated Login reference, and official AMI syntax, v2, permission and network-security documentation reviewed October 16, 2026; installed branch and maintenance release, listener and transport, manager.conf ownership, username, secret rotation, ACL, read and write classes, login event mask, connection lifetime, client timeout, reconnect policy and downstream operations remain deployment specific; no PBX, manager configuration, credential, ACL, socket, manager session, request, response, event, channel, packet, media stream or live call was inspected or tested

Asterisk AMI session authentication, Login, Logoff and Challenge

Keep manager identity, authentication exchange, transport protection, event mask, permissions and session lifetime as separate AMI evidence.

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Troubleshooting · Asterisk branch-23-generated Login, Challenge, Logoff and Events references, branch-22-generated Login reference, and official AMI syntax, v2, permission and network-security documentation reviewed October 16, 2026; installed branch and maintenance release, listener and transport, manager.conf ownership, username, secret rotation, ACL, read and write classes, login event mask, connection lifetime, client timeout, reconnect policy and downstream operations remain deployment specific; no PBX, manager configuration, credential, ACL, socket, manager session, request, response, event, channel, packet, media stream or live call was inspected or tested

Asterisk AMI login fails or the session drops

Trace one failed login or lost manager session through listener identity, protected reachability, framing, authentication fields, manager account policy and the exact termination boundary.

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Provider research · Current TelVox Connect trunk, authentication, call, number, recording, webhook, pricing and security documentation plus Renav Limited company identification reviewed October 16, 2026; Connect is live but its API is v0.x, and coverage, portability, emergency calling, fax, messaging, codecs, DTMF transport, RTP, media protection, redundancy, concurrency, call-start limits, availability, compatibility, exact pricing and support performance remain account, order, route or version specific; no account, API key, trunk, SIP credential, number, registration, webhook, callback, recording, packet, media stream, emergency call or live call was inspected or tested

TelVox Connect SIP trunks: provisioning, credentials and call evidence

Separate TelVox API access, trunk lifecycle, SIP registration, webhooks, callbacks and call outcomes while keeping pre-v1 and account-specific limits explicit.

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Guide · Asterisk branch-23-generated CoreStatus and CoreSettings references, branch-22-generated references for the same actions, and official AMI syntax, v2 and permission documentation reviewed October 16, 2026; installed branch and maintenance release, server identity, manager transport, account, ACL, read and write classes, action availability, returned fields, clock, restart and reload history, configured limits, runtime load, channels and downstream collector behavior remain deployment specific; no PBX, manager configuration, account, credential, socket, session, request, response, status value, setting, process, channel, packet, media stream or live call was inspected or tested

Asterisk AMI CoreStatus and CoreSettings: separate status from settings

Use the two core-query actions as correlated, node-specific evidence without turning a successful response into proof of call health, configuration ownership or capacity.

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Troubleshooting · Asterisk branch-23-generated CoreStatus and CoreSettings references, branch-22-generated references for the same actions, and official AMI syntax, v2 and permission documentation reviewed October 16, 2026; installed branch and maintenance release, server identity, manager transport, account, ACL, read and write classes, action availability, returned fields, clock, restart and reload history, configured limits, runtime load, channels and downstream collector behavior remain deployment specific; no PBX, manager configuration, account, credential, socket, session, request, response, status value, setting, process, channel, packet, media stream or live call was inspected or tested

Asterisk AMI core status or settings is missing, stale or wrong

Trace one core query through node identity, session, framing, action visibility, response correlation, parser behavior and the independent evidence that owns the disputed value.

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Guide · Asterisk branch-23-generated and branch-22-generated QueueSummary and QueueStatus action references plus official AMI v2, permission and queue documentation reviewed October 16, 2026; installed branch and maintenance release, app_queue version, server identity, manager transport, account, ACL, read and write classes, queue and member names, dynamic membership, event schema, completion behavior, clock, configuration owner, caller state, member reachability, device state and downstream collector behavior remain deployment specific; no PBX, queue, member, caller, manager configuration, account, credential, socket, session, request, response, event series, completion marker, channel, packet, media stream or live call was inspected or tested

Asterisk AMI QueueStatus and QueueSummary snapshots

Collect queue summaries and detailed status as separate, filtered AMI transactions with explicit correlation and completion boundaries.

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Troubleshooting · Asterisk branch-23-generated and branch-22-generated QueueSummary and QueueStatus action references plus official AMI v2, permission and queue documentation reviewed October 16, 2026; installed branch and maintenance release, app_queue version, server identity, manager transport, account, ACL, read and write classes, queue and member names, dynamic membership, event schema, completion behavior, clock, configuration owner, caller state, member reachability, device state and downstream collector behavior remain deployment specific; no PBX, queue, member, caller, manager configuration, account, credential, socket, session, request, response, event series, completion marker, channel, packet, media stream or live call was inspected or tested

Asterisk AMI queue status or summary is missing, stale or incomplete

Trace one queue snapshot through target identity, filters, permissions, response correlation, completion, parser behavior and the queue evidence that owns the disputed fact.

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Guide · Asterisk branch-22-generated MailboxCount, MailboxStatus, VoicemailBoxSummary, VoicemailRefresh, MWIGet, MWIUpdate and MailboxStateChange action references plus official VM_INFO, AMI v2 and manager-permission documentation reviewed October 17, 2026; installed branch and maintenance release, action availability, module selection, voicemail backend, mailbox and context identity, folder, external MWI ownership, manager transport, account, ACL, read and write classes, response field behavior, storage freshness, clock, configuration owner, endpoint subscription, phone indicator and downstream collector behavior remain deployment specific; no PBX, mailbox, voicemail store, IMAP account, manager configuration, account, credential, socket, session, request, response, MWI subscription, endpoint, phone, message, playback or live call was inspected or tested

Asterisk AMI MailboxCount and MailboxStatus queries

Query one voicemail mailbox with explicit identity, raw response preservation and a clear boundary between message counts, waiting state and downstream MWI behavior.

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Troubleshooting · Asterisk branch-22-generated MailboxCount, MailboxStatus, VoicemailBoxSummary, VoicemailRefresh, MWIGet, MWIUpdate and MailboxStateChange action references plus official VM_INFO, AMI v2 and manager-permission documentation reviewed October 17, 2026; installed branch and maintenance release, action availability, module selection, voicemail backend, mailbox and context identity, folder, external MWI ownership, manager transport, account, ACL, read and write classes, response field behavior, storage freshness, clock, configuration owner, endpoint subscription, phone indicator and downstream collector behavior remain deployment specific; no PBX, mailbox, voicemail store, IMAP account, manager configuration, account, credential, socket, session, request, response, MWI subscription, endpoint, phone, message, playback or live call was inspected or tested

Asterisk AMI mailbox count or status is missing, stale or inverted

Trace one mailbox query through target identity, mailbox context, action availability, permissions, raw field semantics, voicemail-store freshness, response parsing and cache behavior.

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Guide · Current Asterisk branch-23-generated and branch-22 VoicemailUsersList and VoicemailUserStatus references, branch-22 VoicemailBoxSummary and MailboxCount references, and official AMI v2 and manager-permission documentation reviewed October 17, 2026; VoicemailUsersList is documented by app_voicemail from Asterisk 1.6 while VoicemailUserStatus is documented by app_voicemail_imap from Asterisk 16, and the generated action pages do not define a shared response schema or make either response proof of message inventory, storage freshness, playback or MWI delivery; installed branch, maintenance release, module, backend, mailbox and context identity, manager permissions, response framing, parser and cache behavior remain deployment specific; no PBX, module, mailbox, voicemail user, store, IMAP account, manager configuration, credential, session, request, response, message, MWI subscription, endpoint, phone, playback or live call was inspected or tested

Asterisk AMI VoicemailUsersList and VoicemailUserStatus evidence

Keep an app_voicemail user-list request, an IMAP-specific single-user status request, mailbox counts and downstream message evidence separate.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 VoicemailUsersList and VoicemailUserStatus references, branch-22 VoicemailBoxSummary and MailboxCount references, and official AMI v2 and manager-permission documentation reviewed October 17, 2026; VoicemailUsersList is documented by app_voicemail from Asterisk 1.6 while VoicemailUserStatus is documented by app_voicemail_imap from Asterisk 16, and the generated action pages do not define a shared response schema or make either response proof of message inventory, storage freshness, playback or MWI delivery; installed branch, maintenance release, module, backend, mailbox and context identity, manager permissions, response framing, parser and cache behavior remain deployment specific; no PBX, module, mailbox, voicemail user, store, IMAP account, manager configuration, credential, session, request, response, message, MWI subscription, endpoint, phone, playback or live call was inspected or tested

Asterisk AMI voicemail user list or status is missing, incomplete or wrong

Trace one list or status request through target identity, module ownership, permissions, raw response framing, mailbox context, parsing and cache behavior.

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Guide · Current Asterisk branch-23-generated and branch-22 VoicemailRefresh, MWIGet and MWIUpdate references, the branch-22-generated version-sensitive MailboxStateChange reference, and official AMI v2 and manager-permission documentation reviewed October 17, 2026; the current VoicemailRefresh page is generated under app_voicemail_imap while the branch-22 page is generated under app_voicemail_odbc, MWIGet and MWIUpdate belong to res_mwi_external_ami, and MailboxStateChange is documented for remote mailbox synchronization from specified maintenance releases rather than local mailbox mutation; installed branch and maintenance release, loaded module, mailbox ownership, context, EntityID, manager permissions, response framing, subscription, NOTIFY delivery and endpoint rendering remain deployment specific; no PBX, module, mailbox, voicemail store, IMAP or ODBC backend, manager configuration, credential, session, request, response, subscription, NOTIFY, endpoint, phone, message, playback or live call was inspected or tested

Asterisk AMI VoicemailRefresh and MWI control evidence

Keep a voicemail-backend refresh request, external-MWI count ownership, remote mailbox-state synchronization and endpoint indication as separate controls.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 VoicemailRefresh, MWIGet and MWIUpdate references, the branch-22-generated version-sensitive MailboxStateChange reference, and official AMI v2 and manager-permission documentation reviewed October 17, 2026; the current VoicemailRefresh page is generated under app_voicemail_imap while the branch-22 page is generated under app_voicemail_odbc, MWIGet and MWIUpdate belong to res_mwi_external_ami, and MailboxStateChange is documented for remote mailbox synchronization from specified maintenance releases rather than local mailbox mutation; installed branch and maintenance release, loaded module, mailbox ownership, context, EntityID, manager permissions, response framing, subscription, NOTIFY delivery and endpoint rendering remain deployment specific; no PBX, module, mailbox, voicemail store, IMAP or ODBC backend, manager configuration, credential, session, request, response, subscription, NOTIFY, endpoint, phone, message, playback or live call was inspected or tested

Asterisk AMI VoicemailRefresh or MWI control is unavailable, rejected, broad or wrong

Trace one refresh or MWI control through release, module ownership, mailbox identity, EntityID, permissions, raw response and downstream delivery without changing unrelated state.

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Guide · Current Asterisk branch-23-generated and branch-22 ConfbridgeListRooms and ConfbridgeList action references, current list-event references, and official ConfBridge, AMI v2 and manager-permission documentation reviewed October 17, 2026; ConfbridgeListRooms reports active conferences and ConfbridgeList reports participants for one specified conference, each as a multi-event response terminated by its documented Complete event; room presence, participant rows, configured bridge, user and menu profiles, dialplan reachability, admission, media, recording and caller experience remain separate evidence boundaries; installed branch, loaded app_confbridge module, conference identifiers, manager permissions, filters, event ordering and live state remain deployment specific; no PBX, module, manager configuration, credential, session, conference, profile, menu, participant, channel, event stream, recording, packet, audio or live call was inspected or tested

Asterisk AMI ConfbridgeListRooms and ConfbridgeList snapshots

Inventory active ConfBridge rooms and the participants in one room without treating configuration, partial event rows or manager visibility as a working conference.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 ConfbridgeListRooms and ConfbridgeList action references, current list-event references, and official ConfBridge, AMI v2 and manager-permission documentation reviewed October 17, 2026; ConfbridgeListRooms reports active conferences and ConfbridgeList reports participants for one specified conference, each as a multi-event response terminated by its documented Complete event; room presence, participant rows, configured bridge, user and menu profiles, dialplan reachability, admission, media, recording and caller experience remain separate evidence boundaries; installed branch, loaded app_confbridge module, conference identifiers, manager permissions, filters, event ordering and live state remain deployment specific; no PBX, module, manager configuration, credential, session, conference, profile, menu, participant, channel, event stream, recording, packet, audio or live call was inspected or tested

Asterisk AMI ConfBridge room or participant list is missing, incomplete or stale

Trace one ConfbridgeListRooms or ConfbridgeList transaction through node, module, permission, conference identity, complete framing, filtering and live conference state.

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Guide · Current Asterisk branch-23-generated ConfbridgeLock, ConfbridgeUnlock, ConfbridgeMute, ConfbridgeUnmute, ConfbridgeKick, ConfbridgeStartRecord and ConfbridgeStopRecord action references, branch-22 lock and recording references, current recording events, and official ConfBridge AMI, CLI and manager-command documentation reviewed October 17, 2026; an accepted manager action, room lock state, participant mute state, participant membership, recording event, generated path, durable file, captured audio and caller outcome remain separate evidence boundaries; installed branch, loaded app_confbridge module, active conference identity, channel names, manager permissions, event policy, recording directory and filesystem behavior remain deployment specific; no PBX, module, manager account, credential, session, conference, participant, channel, lock, mute, kick, recorder, file, packet, audio or live call was inspected or tested

Asterisk AMI ConfBridge moderation and recording controls

Operate ConfBridge lock, mute, kick and recording actions with exact targets, bounded authority and separate response, event, state and outcome evidence.

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Troubleshooting · Current Asterisk branch-23-generated ConfbridgeLock, ConfbridgeUnlock, ConfbridgeMute, ConfbridgeUnmute, ConfbridgeKick, ConfbridgeStartRecord and ConfbridgeStopRecord action references, branch-22 lock and recording references, current recording events, and official ConfBridge AMI, CLI and manager-command documentation reviewed October 17, 2026; an accepted manager action, room lock state, participant mute state, participant membership, recording event, generated path, durable file, captured audio and caller outcome remain separate evidence boundaries; installed branch, loaded app_confbridge module, active conference identity, channel names, manager permissions, event policy, recording directory and filesystem behavior remain deployment specific; no PBX, module, manager account, credential, session, conference, participant, channel, lock, mute, kick, recorder, file, packet, audio or live call was inspected or tested

Asterisk AMI ConfBridge control is accepted but state does not change

Trace one lock, mute, unmute, kick or recording request through action availability, exact target, response, event, later snapshot and downstream effect.

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Guide · Current Asterisk branch-23-generated and branch-22 ConfbridgeStart, ConfbridgeEnd, ConfbridgeJoin, ConfbridgeLeave and ConfbridgeTalking event references plus official ConfBridge configuration, AMI event and filtering documentation reviewed October 17, 2026; conference lifecycle, participant membership, talk-detection state, channel lifetime, media flow, intelligible speech, audible mixed audio and caller outcome remain separate evidence boundaries; talk_detection_events is a user-profile option that defaults to no, while documented DSP thresholds govern when enabled talking events begin and end; installed branch, loaded app_confbridge module, user profiles, manager class authorization, event filters, reconnect gaps, clocking and live state remain deployment specific; no PBX, module, manager account, credential, session, conference, profile, participant, channel, event stream, packet, audio, speech or live call was inspected or tested

Asterisk AMI ConfBridge lifecycle and talking events

Interpret ConfbridgeStart, Join, Leave, End and Talking as bounded runtime events without turning event presence or absence into media or caller-outcome proof.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 ConfbridgeStart, ConfbridgeEnd, ConfbridgeJoin, ConfbridgeLeave and ConfbridgeTalking event references plus official ConfBridge configuration, AMI event and filtering documentation reviewed October 17, 2026; conference lifecycle, participant membership, talk-detection state, channel lifetime, media flow, intelligible speech, audible mixed audio and caller outcome remain separate evidence boundaries; talk_detection_events is a user-profile option that defaults to no, while documented DSP thresholds govern when enabled talking events begin and end; installed branch, loaded app_confbridge module, user profiles, manager class authorization, event filters, reconnect gaps, clocking and live state remain deployment specific; no PBX, module, manager account, credential, session, conference, profile, participant, channel, event stream, packet, audio, speech or live call was inspected or tested

Asterisk AMI ConfBridge events are missing, out of order or show the wrong talking state

Trace one ConfBridge lifecycle or talking-event disagreement through node, module, profile, authorization, filtering, transport, identity, thresholds and snapshot evidence.

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Guide · Current branch-23-generated and branch-22 AMI MixMonitor, MixMonitorMute and StopMixMonitor action references, current MixMonitorStart, MixMonitorMute and MixMonitorStop event references, and current dialplan MixMonitor and StopMixMonitor references reviewed October 17, 2026; AMI request, action response, channel-bound audiohook, start or mute or stop event, filename, open file handle, durable file, decoded audio, retention and caller outcome remain separate evidence boundaries; installed branch, loaded app_mixmonitor module, manager permissions, event filters, channel lifetime, storage, legal basis and generated FreePBX dialplan remain deployment specific; no PBX, module, manager account, credential, session, channel, audiohook, event stream, file, packet, media stream, recording or live call was inspected or tested

Asterisk AMI MixMonitor controls and recording-event evidence

Separate AMI recording requests, channel-scoped audiohooks, start, mute and stop events, file-handle release, stored files, decoded audio and retention outcomes.

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Troubleshooting · Current branch-23-generated and branch-22 AMI MixMonitor, MixMonitorMute and StopMixMonitor action references, current MixMonitorStart, MixMonitorMute and MixMonitorStop event references, and current dialplan MixMonitor and StopMixMonitor references reviewed October 17, 2026; AMI request, action response, channel-bound audiohook, start or mute or stop event, filename, open file handle, durable file, decoded audio, retention and caller outcome remain separate evidence boundaries; installed branch, loaded app_mixmonitor module, manager permissions, event filters, channel lifetime, storage, legal basis and generated FreePBX dialplan remain deployment specific; no PBX, module, manager account, credential, session, channel, audiohook, event stream, file, packet, media stream, recording or live call was inspected or tested

Asterisk AMI MixMonitor starts but the recording is missing, empty or wrong

Trace one disputed AMI recording through channel identity, action response, start and stop events, options, path, file-handle release, storage, decoding, transfer boundaries and retention.

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Guide · Current branch-23-generated and branch-22 AMI Park, ParkedCalls and Parkinglots action references, current ParkedCall, UnParkedCall, ParkedCallGiveUp and ParkedCallTimeOut event references, branch-22 res_parking and ParkedCall application references, and the AMI v2 specification reviewed October 17, 2026; action acceptance, channel identity, parked-state event, snapshot framing, announcement, slot assignment, retrieval, media, timeout routing and caller outcome remain separate evidence boundaries; installed branch, loaded res_parking module, manager permissions, event filters, generated FreePBX configuration, parking lot, dialplan and endpoint behavior remain deployment specific; no PBX, module, config, manager account, session, parking lot, channel, bridge, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI parked-call control, snapshots and lifecycle events

Separate AMI parking requests, exact channel and lot identity, parked-call snapshots, lifecycle events, slot assignment, retrieval, timeout routing and caller outcomes.

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Troubleshooting · Current branch-23-generated and branch-22 AMI Park, ParkedCalls and Parkinglots action references, current ParkedCall, UnParkedCall, ParkedCallGiveUp and ParkedCallTimeOut event references, branch-22 res_parking and ParkedCall application references, and the AMI v2 specification reviewed October 17, 2026; action acceptance, channel identity, parked-state event, snapshot framing, announcement, slot assignment, retrieval, media, timeout routing and caller outcome remain separate evidence boundaries; installed branch, loaded res_parking module, manager permissions, event filters, generated FreePBX configuration, parking lot, dialplan and endpoint behavior remain deployment specific; no PBX, module, config, manager account, session, parking lot, channel, bridge, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI parked call is missing, in the wrong slot, times out or retrieves incorrectly

Trace one disputed parked call through exact channel identity, action response, list framing, lot and space assignment, lifecycle reason, retrieval selection, timeout routing and media outcome.

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Guide · Current branch-23-generated and branch-22 QueueAdd, QueueRemove, QueuePause and QueuePenalty action references, current QueueMemberAdded, QueueMemberRemoved, QueueMemberPenalty and QueueMemberStatus event references, the branch-22 QueueMemberPause event reference, and the AMI v2 specification reviewed October 17, 2026; action response, queue and interface scope, membership event, pause or penalty event, later snapshot, device state, ringing, bridge, answer and caller outcome remain separate evidence boundaries; installed branch, loaded app_queue module, queue strategy, manager permissions and filters, generated FreePBX configuration, persistence and endpoint behavior remain deployment specific; no PBX, module, queue, member, configuration, manager account, session, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI queue-member add, remove, pause and penalty controls

Scope queue membership, pause and penalty actions to exact queue and interface identities, then verify events, snapshots, eligibility and call outcomes separately.

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Troubleshooting · Current branch-23-generated and branch-22 QueueAdd, QueueRemove, QueuePause and QueuePenalty action references, current QueueMemberAdded, QueueMemberRemoved, QueueMemberPenalty and QueueMemberStatus event references, the branch-22 QueueMemberPause event reference, and the AMI v2 specification reviewed October 17, 2026; action response, queue and interface scope, membership event, pause or penalty event, later snapshot, device state, ringing, bridge, answer and caller outcome remain separate evidence boundaries; installed branch, loaded app_queue module, queue strategy, manager permissions and filters, generated FreePBX configuration, persistence and endpoint behavior remain deployment specific; no PBX, module, queue, member, configuration, manager account, session, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI queue-member control is accepted but agent state is wrong

Trace one disputed add, remove, pause or penalty change through exact scope, action response, event visibility, later queue snapshot, eligibility and call outcome.

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Guide · Current branch-23-generated and branch-22 QueueChangePriorityCaller, QueueWithdrawCaller, QueueEntry and QueueStatus references, current QueueCallerJoin, QueueCallerLeave and QueueCallerAbandon event references, Asterisk 20 upgrade notes, the queue-log guide and the AMI v2 specification reviewed October 17, 2026; queue name, live channel identity, action response, later snapshot, lifecycle event, dialplan continuation, withdrawal data, historical record and caller outcome remain separate evidence boundaries; no default, range or persistence is inferred where the generated action pages do not document one; no PBX, module, queue, manager account, session, caller, channel, dialplan, event stream, log, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI queue caller priority and withdrawal controls

Change one waiting caller priority or request withdrawal with exact queue and channel identity, then verify response, later position, dialplan continuation and caller outcome separately.

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Troubleshooting · Current branch-23-generated and branch-22 QueueChangePriorityCaller, QueueWithdrawCaller, QueueEntry and QueueStatus references, current QueueCallerJoin, QueueCallerLeave and QueueCallerAbandon event references, Asterisk 20 upgrade notes, the queue-log guide and the AMI v2 specification reviewed October 17, 2026; queue name, live channel identity, action response, later snapshot, lifecycle event, dialplan continuation, withdrawal data, historical record and caller outcome remain separate evidence boundaries; no default, range or persistence is inferred where the generated action pages do not document one; no PBX, module, queue, manager account, session, caller, channel, dialplan, event stream, log, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI queue caller priority or withdrawal does not take effect

Trace one disputed caller-control transaction through exact live channel identity, action response, completed later snapshot, asynchronous lifecycle, dialplan return and historical evidence.

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Guide · Current branch-23-generated and branch-22 QueueMemberRingInUse action, QueueMemberRinginuse event, QueueMemberStatus event, QueueStatus action, DeviceStateList action and DeviceStateChange event references, plus the AMI v2 specification, reviewed October 17, 2026; member interface, state interface, ring-in-use policy, device state, queue eligibility, ring attempt, answer, media and caller outcome remain separate evidence boundaries; the generated action pages publish no omitted-field defaults or persistence guarantee; no PBX, module, queue, member, manager account, session, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI QueueMemberRingInUse control and ringing eligibility

Set one queue member ring-in-use policy, then verify the change, state source, eligibility, offer and call outcome as separate facts.

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Troubleshooting · Current branch-23-generated and branch-22 QueueMemberRingInUse action, QueueMemberRinginuse event, QueueMemberStatus event, QueueStatus action, DeviceStateList action and DeviceStateChange event references, plus the AMI v2 specification, reviewed October 17, 2026; member interface, state interface, ring-in-use policy, device state, queue eligibility, ring attempt, answer, media and caller outcome remain separate evidence boundaries; the generated action pages publish no omitted-field defaults or persistence guarantee; no PBX, module, queue, member, manager account, session, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI QueueMemberRingInUse accepted but ringing is wrong

Trace one disputed ring-in-use change through exact member identity, action response, change event, later snapshot, state source, eligibility and call-path evidence.

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Guide · Current branch-23-generated and branch-22 AMI QueueLog action and dialplan QueueLog application references, the official queue-log operation guide and AMI v2 specification reviewed October 17, 2026; request acceptance, the supplied identifiers, serialized row, active `queue_log` file, rotated files, alternate backends, parser ingestion, report visibility and the underlying call or agent event remain separate evidence boundaries; the generated action pages describe only ActionID and publish no field-validation, escaping, persistence, delivery or reporting guarantee; no PBX, module, manager account, session, queue, caller, member, log file, database, parser, report, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI QueueLog custom events and queue-log evidence

Add one explicitly identified custom queue-log entry, then verify request acceptance, serialized fields, storage, ingestion and reporting as separate facts.

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Troubleshooting · Current branch-23-generated and branch-22 AMI QueueLog action and dialplan QueueLog application references, the official queue-log operation guide and AMI v2 specification reviewed October 17, 2026; request acceptance, the supplied identifiers, serialized row, active `queue_log` file, rotated files, alternate backends, parser ingestion, report visibility and the underlying call or agent event remain separate evidence boundaries; the generated action pages describe only ActionID and publish no field-validation, escaping, persistence, delivery or reporting guarantee; no PBX, module, manager account, session, queue, caller, member, log file, database, parser, report, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI QueueLog accepted but entry is missing or wrong

Trace one custom queue-log write through node identity, AMI response, exact serialized row, active and rotated storage, ingestion and reporting.

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Guide · Current branch-23 AMI Getvar, Setvar and VarSet references, channel-variable setting and inheritance guidance, global and shared-variable documentation, external-protocol function safeguards and AMI event filtering were reviewed October 19, 2026. Installed branch, manager permissions, channel lifetime, variable namespace, function availability, event selection, dialplan ownership and application outcomes remain deployment specific. No PBX, manager account, session, channel, variable, function, event, dialplan, packet, media stream or live call was inspected or tested

Asterisk AMI Getvar and Setvar: scope, functions and events

Read or write the intended channel, global variable or dialplan function without confusing an accepted manager response, VarSet event or later call outcome.

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Troubleshooting · Current branch-23 AMI Getvar, Setvar and VarSet references, channel-variable setting and inheritance guidance, global and shared-variable documentation, external-protocol function safeguards and AMI event filtering were reviewed October 19, 2026. Installed branch, manager permissions, channel lifetime, variable namespace, function availability, event selection, dialplan ownership and application outcomes remain deployment specific. No PBX, manager account, session, channel, variable, function, event, dialplan, packet, media stream or live call was inspected or tested

Asterisk AMI Getvar or Setvar is wrong, blank or missing a VarSet event

Trace manager framing, ActionID, exact channel lifetime, variable namespace, function policy, event filters and the later consumer before changing the dialplan.

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Guide · Current branch-23 AMI DBGet, DBGetTree, DBPut, DBDel and DBDelTree references, Asterisk internal-database and SQLite3 back-end guidance, and the AMI v2 specification were reviewed October 19, 2026. Installed branch, action availability, manager permissions, AstDB ownership, family and key conventions, value semantics, concurrent writers, configured storage location, backup consistency, restore procedure and downstream behavior remain deployment specific. No PBX, manager account, session, AstDB family, key, value, backend file, backup, restore, dialplan, packet, media stream or live call was inspected or tested

Asterisk AMI AstDB: get, put, delete and tree evidence

Read, change or remove the intended AstDB key without confusing an accepted manager response, a broad tree operation or a local persistent value with application outcome evidence.

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Troubleshooting · Current branch-23 AMI DBGet, DBGetTree, DBPut, DBDel and DBDelTree references, Asterisk internal-database and SQLite3 back-end guidance, and the AMI v2 specification were reviewed October 19, 2026. Installed branch, action availability, manager permissions, AstDB ownership, family and key conventions, value semantics, concurrent writers, configured storage location, backup consistency, restore procedure and downstream behavior remain deployment specific. No PBX, manager account, session, AstDB family, key, value, backend file, backup, restore, dialplan, packet, media stream or live call was inspected or tested

Asterisk AMI AstDB value is missing, stale or a tree delete is too broad

Trace AMI framing, action availability, exact family and key, writers, readback, deletion scope, local persistence and recovery before changing the dialplan.

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