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Asterisk AMI device state is missing, stale or wrong

Trace one remote state write or bounded list from installed action support through EntityID, cache choice, event delivery, provider ownership, hint aggregation and the separately observed endpoint outcome.

Reviewed 2026-10-17Current Asterisk branch-23-generated and branch-22 AMI DeviceStateChange action, DeviceStateList action, DeviceStateChange event, DeviceStateListComplete event and DEVICE_STATE references, plus official device-state, hint and AMI-filtering documentation reviewed October 16, 2026; the write action requires Asterisk 24.1.0, 23.7.0, 22.13.0 or 20.23.0 or later within those branches and res_manager_devicestate; installed release, module, manager permissions, session mask, filters, provider ownership, entity identity, cache behavior, hint mapping and downstream consumer remain deployment specific; no PBX, node, module, manager session, state provider, hint, subscription, endpoint, packet, media stream or live call was inspected or testedAdvancedDocumentation based · not lab tested

Freeze one device, node and observation

Record the installed Asterisk branch and maintenance release, loaded res_manager_devicestate module, local entity ID, manager identity, session mask and filters, exact device string and case, provider owner, remote writer entity, requested state, Cachable value, action ActionID, response, raw events, completion boundary, hint mapping and separately observed endpoint or application behavior.

Classify the fault first: action unavailable, write rejected, list incomplete, device absent, state stale, unexpected provider value, snapshot contaminated by live events, correct device state but wrong hint, or correct hint but wrong subscriber display.

Gate the write by version and ownership

If DeviceStateChange is unknown or unsupported, compare the installed maintenance release with the documented minimum for its branch and confirm res_manager_devicestate is loaded. Do not substitute a CLI command or DEVICE_STATE() write to a non-Custom local provider.

Confirm that the device represents a remote resource and that EntityID identifies the originating remote Asterisk node. A local EntityID is documented to be rejected. For a non-Custom name, stop and prove provider ownership before retrying.

Compare cache intent with the later read

Preserve whether Cachable was omitted, true or false. The action documentation says true is the default and is needed to persist an update. Compare the accepted action, immediately observed event, bounded list and later reconciliation separately; do not call the state persistent merely because one listener saw a transition.

If remote data can age, define an application expiry and resynchronization rule. Repeatedly writing the last value without source time or ownership evidence can make a disconnected node look healthy.

Rebuild the list at its completion boundary

Issue one DeviceStateList request with a unique ActionID, retain every raw frame and wait for the corresponding DeviceStateListComplete. Check EventList and ListItems before publishing the snapshot. An absent completion is an incomplete transaction, not an empty authoritative list.

Separate list rows from unsolicited CALL-class DeviceStateChange events arriving on the same session. Check manager read permissions, session masks and event filters before blaming the state provider; filtering a row or completion can produce an internally inconsistent client snapshot.

Follow the provider into the hint and subscriber

Read the exact provider state with DEVICE_STATE() or the appropriate installed diagnostic surface, then inspect the loaded hint mapping separately. A DeviceStateChange event covers a device provider; ExtensionStatus represents the hint result and can combine multiple devices.

If the provider is correct but the hint is wrong, investigate its mapping and aggregation. If the hint is correct but a phone lamp is stale, move to subscription, NOTIFY and endpoint rendering evidence. Do not rewrite the source state to compensate for a downstream consumer fault.

Verify the operational claim at its owner

Correlate registration and contact evidence, qualification, INVITE response, queue policy, subscription delivery, lamp rendering and media with their own records. UNAVAILABLE is not a universal packet-loss result, NOT_INUSE is not guaranteed reachability, and BUSY is not proof of a remote SIP 486.

Correct the first failing boundary, repeat one bounded transition and preserve rollback. No PBX, node, module, manager session, state provider, hint, subscription, endpoint, packet, media stream or live call was inspected or tested for this diagnostic.

Check whether the symptom belongs to user presence

The AMI presence-state diagnostic distinguishes application-owned user presence from a device provider and its hint aggregate.

Follow corrected provider state into its loaded hint

The AMI extension-state diagnostic checks whether the intended context-bound aggregate changed after its device providers did.

Do not repair a state-source defect with queue policy

The ring-in-use diagnostic first matches the exact StateInterface and completed device-state sequence.

Sources & applicability

Primary references for the technical details above. Operational examples and planning checklists are VoIP.info editorial guidance.

Examples require adaptation to your topology. No live PBX or hardware testing is claimed.

Continue your research

Guide · Current Asterisk branch-23-generated and branch-22 AMI DeviceStateChange action, DeviceStateList action, DeviceStateChange event, DeviceStateListComplete event and DEVICE_STATE references, plus official device-state, hint and AMI-filtering documentation reviewed October 16, 2026; the write action requires Asterisk 24.1.0, 23.7.0, 22.13.0 or 20.23.0 or later within those branches and res_manager_devicestate; installed release, module, manager permissions, session mask, filters, provider ownership, entity identity, cache behavior, hint mapping and downstream consumer remain deployment specific; no PBX, node, module, manager session, state provider, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI device-state synchronization and listing

Use the version-gated DeviceStateChange action only for remote-device synchronization, and consume DeviceStateList as a bounded snapshot without flattening provider, hint or endpoint evidence.

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Guide · Current Asterisk device-state, extension-hint, presence-state and res_pjsip subscription documentation plus the Asterisk 22.12.0-rc2 change record were reviewed October 8, 2026; candidate fixes are not final-release availability, and providers, aggregation, event bodies and endpoint behavior still depend on the installed Asterisk branch, modules, dialplan and device

Asterisk device state, extension hints and presence

Separate a device provider's state, a hint's aggregate extension state, a user's presence choice and the PJSIP subscription that delivers updates to a phone.

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Guide · Current Asterisk branch-23-generated Events, Filter, WaitEvent, Login and Ping action references, matching branch-22 Events, Filter and WaitEvent references, the official AMI event-filtering guide and Manager TCP/IP API reviewed October 16, 2026; installed branch, manager user permissions, login mask, static and dynamic filters, connection type, event queue, client parser, reconnect behavior, action concurrency, downstream storage and call activity remain deployment specific; no PBX, AMI session, manager user, permission, configuration file, socket, HTTP session, event queue, channel, bridge, packet, media stream or live call was inspected or tested

Asterisk AMI event delivery, filters and WaitEvent

Trace event delivery through manager read permissions, login and Events masks, configured and session filters, TCP or HTTP transport, WaitEvent queueing and client processing without treating silence as a failed PBX.

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Guide · Current first-party Asterisk 22 ARI Devicestates, Applications, Events and data-model documentation plus device-state and DEVICE_STATE references reviewed October 10, 2026; no Asterisk process, module, HTTP server, ARI identity, WebSocket, application, device-state resource, provider, hint, endpoint, subscription, NOTIFY, queue, call or display was inspected or tested

Asterisk ARI device states: ownership, subscriptions and consumers

Manage application-owned device states without confusing provider state, ARI control, event delivery, extension hints, presence, reachability or call outcomes.

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Troubleshooting · Current first-party Asterisk 22 ARI Devicestates, Applications, Events and data-model documentation plus device-state and DEVICE_STATE references reviewed October 10, 2026; no Asterisk process, module, HTTP server, ARI identity, WebSocket, application, device-state resource, provider, hint, endpoint, subscription, NOTIFY, queue, call or display was inspected or tested

Asterisk ARI device state is stuck, missing or wrong

Trace one application-owned state through exact naming, control ownership, update and read-back, event subscription, hint aggregation and the final consumer.

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Hub

VoIP troubleshooting

Use symptoms and evidence to isolate registration, routing, media and device faults.

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Guide · Current Asterisk branch-23-generated and branch-22 AMI PresenceState, PresenceStateList, PresenceStateChange, PresenceStatus, PresenceStateListComplete and PRESENCE_STATE references, plus official presence, hint, state-query and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, res_manager_presencestate and func_presencestate availability, manager permissions, session mask, filters, provider ownership, writer, hint mapping, subscriber and privacy policy remain deployment specific; no PBX, module, manager session, presence provider, dialplan, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI presence-state queries, lists and hint events

Keep a single-provider PresenceState response, a completed PresenceStateList, every-provider PresenceStateChange events and hint-scoped PresenceStatus events as distinct evidence.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 AMI PresenceState, PresenceStateList, PresenceStateChange, PresenceStatus, PresenceStateListComplete and PRESENCE_STATE references, plus official presence, hint, state-query and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, res_manager_presencestate and func_presencestate availability, manager permissions, session mask, filters, provider ownership, writer, hint mapping, subscriber and privacy policy remain deployment specific; no PBX, module, manager session, presence provider, dialplan, hint, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI presence state is missing, stale or wrong

Trace one named presence provider through its writer, direct query, bounded list, every-provider event, hint-scoped event and separately observed subscriber or routing outcome.

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Guide · Current Asterisk branch-23-generated and branch-22 AMI ExtensionState, ExtensionStateList, ExtensionStatus and ExtensionStateListComplete references, EXTENSION_STATE and HINT function references, plus official extension-state, device-state and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, loaded dialplan, manager permissions, session mask, filters, hint context, devices, presence mapping, subscription and endpoint behavior remain deployment specific; no PBX, module, manager session, dialplan, hint, state provider, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI extension-state queries, lists and hint evidence

Keep one Exten-and-Context query, a completed extension-state list, hint aggregation, live ExtensionStatus events and subscriber outcomes as distinct evidence.

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Troubleshooting · Current Asterisk branch-23-generated and branch-22 AMI ExtensionState, ExtensionStateList, ExtensionStatus and ExtensionStateListComplete references, EXTENSION_STATE and HINT function references, plus official extension-state, device-state and AMI-filtering documentation reviewed October 16, 2026; installed branch, maintenance release, loaded dialplan, manager permissions, session mask, filters, hint context, devices, presence mapping, subscription and endpoint behavior remain deployment specific; no PBX, module, manager session, dialplan, hint, state provider, subscription, endpoint, packet, media stream or live call was inspected or tested

Asterisk AMI extension state is missing, stale or wrong

Trace one Exten-and-Context pair through the loaded hint, its device providers, direct query, bounded list, live event and separately observed subscriber or call outcome.

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Guide · Current branch-23-generated and branch-22 QueueMemberRingInUse action, QueueMemberRinginuse event, QueueMemberStatus event, QueueStatus action, DeviceStateList action and DeviceStateChange event references, plus the AMI v2 specification, reviewed October 17, 2026; member interface, state interface, ring-in-use policy, device state, queue eligibility, ring attempt, answer, media and caller outcome remain separate evidence boundaries; the generated action pages publish no omitted-field defaults or persistence guarantee; no PBX, module, queue, member, manager account, session, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI QueueMemberRingInUse control and ringing eligibility

Set one queue member ring-in-use policy, then verify the change, state source, eligibility, offer and call outcome as separate facts.

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Troubleshooting · Current branch-23-generated and branch-22 QueueMemberRingInUse action, QueueMemberRinginuse event, QueueMemberStatus event, QueueStatus action, DeviceStateList action and DeviceStateChange event references, plus the AMI v2 specification, reviewed October 17, 2026; member interface, state interface, ring-in-use policy, device state, queue eligibility, ring attempt, answer, media and caller outcome remain separate evidence boundaries; the generated action pages publish no omitted-field defaults or persistence guarantee; no PBX, module, queue, member, manager account, session, event stream, endpoint, packet, audio or live call was inspected or tested

Asterisk AMI QueueMemberRingInUse accepted but ringing is wrong

Trace one disputed ring-in-use change through exact member identity, action response, change event, later snapshot, state source, eligibility and call-path evidence.

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